Terms and conditions

This page sets out the legal terms and conditions (“Terms & Conditions”) under which Quattro Trading & Services or its relevant affiliated company in your territory of residence sell any of the products listed on this website to you. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.

Your order

By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Place Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as mandatory must be completed (which includes providing us with a valid phone number & address). A page will show up  confirming your order receipt, the details of your order and the delivery fees.

We reserve the right to change prices of the product from time to time, in the cases of applying promotions or offers on the products, or if the products are incorrectly priced. If the actual price of the products is higher than the price of the products at the time of ordering, we shall contact you for your instructions regarding the purchase prior to accepting the purchase from our side. Product prices include VAT.

Please note that neither completion of the online checkout process nor our confirmatory page constitutes the completion of your order.  incase have an account, You can review the orders you have placed and their current status at any time by visiting our Website and clicking on “Log In” at the top of the page followed by selecting “Orders”. In case you don’t have an account please contact us at inquiries@reddot-eg.com

If we cannot supply you with the products you ordered for whatever reason, we will edit/not process your order and will inform you of this. If you have already paid for the products, we will provide you with a full refund within a maximum of 10 days.

Delivery

We can only process orders for delivery or collection within Egypt in which we are permitted as a sole franchisee for Shopper Website.

Please note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address. You can have a look at the delivery fees per zone here.

Parcels may only be opened after accepting & paying for your order when you opt for the cash on delivery payment option.

If we are unable to meet our estimated delivery date, we will contact you as soon as we can with a revised estimated date. We will inform you when the order is ready to be delivered to your address.